Interactive Intelligence Deploys New Cloud Solution for Small Contact Centers
Mar 21, 2013 (Close-Up Media via COMTEX) --
Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers.
According to a release, the new solution, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.
"The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that's less than optimal," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Based on our cloud platform in use by some of the most recognizable global companies, we designed CaaS Small Center to give smaller contact centers a straightforward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers."
As described by the company, the features include:
-The product maturity of a secure and feature-rich service offering based on an eighth-generation software platform developed over 18 years and used by more than 5,000 global customers.
-A simplified offering that reduces costs and streamlines management as a result of reduced demand on IT resources, easy to understand pricing and packaging, professional services that eliminate pricey customization projects, unified applications, and Web-based interfaces.
-Minimal risk through a free product test drive, a guarantee to be up and running within 15 business days, a dedicated implementation manager, and no long-term contract commitment.
-Long-term investment protection with a platform that provides an upgrade path to CaaS editions that support the global contact centers.
CaaS Small Center offers a breadth of contact center applications, including multichannel routing and queuing, interactive voice response, multichannel recording, supervision and reporting, quality management, real-time speech analytics, automated customer satisfaction surveys, and Salesforce integration.
CaaS Small Center can also support business users with unified communications functionality, such as IP-PBX, presence management, unified messaging, desktop faxing, and conferencing.
For organizations with the strictest security and compliance demands, CaaS Small Center offers industry certification at the corporate (SOX, ISO 9001, JITC), cloud services (SSAE-16, customer data isolation, proactive monitoring) and data center levels.
CaaS Small Center is available immediately throughout the U.S., with availability in Canada scheduled for the second half of the year. The service is offered through a dedicated Interactive Intelligence sales team.
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