Quick Links

Mobile Security Industry News

[February 14, 2013]

Ameritas Earns Sixth Center of Excellence Award from BenchmarkPortal

Lincoln, NE, Feb 14, 2013 (PRWeb.com via COMTEX) -- The dental, vision and hearing contact center at Ameritas Life Insurance Corp.'s group division is a six-time recipient of BenchmarkPortal's coveted Center of Excellence certification. Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

Ken VanCleave, Ameritas group division president, said, "Service excellence has always been a top driver for customer and agent satisfaction. And our contact center professionals know how to deliver. Every day, the award-winning service we are able to provide is a testament to the commitment of our associates. Our people really care." Contact centers must meet rigorous service standards in efficiency and effectiveness to become certified. Only the top 10 percent of participating contact center teams earn the Center of Excellence, demonstrating superior performance in cost- and quality-related metrics.

Bruce Belfiore, BenchmarkPortal chief executive officer, added, "We applaud Ameritas' ongoing commitment to superior customer service. Certification is an important distinction based on scientifically measured best practices drawn from BenchmarkPortal's database of contact center metrics, which was developed at Purdue University and is now the largest in the world." About Ameritas The group division of Ameritas Life Insurance Corp. has served customers since 1959 and today provides dental, vision and hearing care products and services for nearly 110,000 employer groups, insuring or administering benefits for more than 5.4 million people nationwide. Ameritas has one of the largest dental networks in the country with more than 235,000 access points. Its contact center has earned BenchmarkPortal's Center of Excellence certification since 2007 and was named fourth in BenchmarkPortal's Top 100 contest in 2011. In New York, products are offered through Ameritas Life Insurance Corp. of New York.

About BenchmarkPortal Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team has gained international recognition for its expertise and innovative approach to best practices for the contact center industry and hosts the world's largest database of contact center metrics. BenchmarkPortal's mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.

Read the full story at http://www.prweb.com/releases/2013/2/prweb10431446.htm PRWeb.com

[ Back To Mobile Security Homepage's Homepage ]

Request a Demo

Weekly Demonstration: SAP Mobile Secure
Solution including SAP Afaria Cloud

Free 30-day Trial

Best MDM in the cloud. Best MDM
Analytics. Best MDM price.

Featured Whitepapers

What Is Your Mobile Content Policy? A Checklist for Content Risk Mitigation
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape drive a need for technology solutions to emerge.

View All

Featured Datasheets

Securing Enterprise Mobility for Greater Competitive Advantage
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

Secure Mobile Content Management for the Enterprise
Every day employees move business files onto their mobile devices so they can work at home, on the road, or at client sites. The mobile workforce is a reality, as 80% of employees say they need to access work documents from outside the office.1 Instead of insecure, consumer-based tools, enterprises need a safe, reliable platform for managing content on mobile devices.

View All

Featured Webinar

Mobile Drives Field Service Productivity at Satellites Unlimited
Field service has never been more competitive or faster changing than it is today. Going mobile is a must to stay ahead of the competition, provide improved services, and keep up with ever-increasing customer expectations.

View All

Featured Webcast

End to End Mobility Requirements: IDC and SAP explore the 3rd Platform
A new IDC study states that we're in the midst of a shift that takes place once every 20 - 25 years - introducing a new technology platform that will inspire growth and innovation for enterprises of all sizes. IDC calls it the 3rd Platform - built on mobile devices and apps, cloud services, mobile broadband networks, "Big Data", analytics, and social technologies.

View All

Featured On-Demand Webinar

Analyst Webcast: Secure Content Management in a Mobile Age
Securing and managing content is taking on new importance as organizations try to cope with the explosion of business-oriented file sharing services while at the same time taking advantage of the proliferation of "smart" mobile devices.

View All