Quick Links

Mobile Security Industry News

[January 30, 2013]

Comcast

Jan 31, 2013 (Sun Sentinel - McClatchy-Tribune Information Services via COMTEX) -- Hoping to get the jump on long lines and long delays, some Comcast customers have started showing up at the Davie service office before its 9 a.m. opening time.

Some customers who frequent 6565 Nova Drive have been frustrated lately by the large volume of Comcast subscribers visiting the location. The closing of a service center on Pine Island Road in Plantation was cited by some customers as part of the problem, but at the root of their complaints is poor customer service in general, they said.

"They were relatively inefficient [at the other location], but compared to this This place is a disaster," said Janis Margulis. Margulis, who lives in Plantation, acknowledged a growing dissatisfaction with the cable provider as it took her more than one visit to handle her business with Comcast.

On her first attempt, "There were no numbers, it was standing room only, people outside -- and no public restrooms. I left," she said.

Comcast spokesman Spero Canton conceded that the Plantation shutdown is contributing to the influx of traffic in Davie. But there's another issue, he said.

"Some of our payment centers, they spike in terms of the amount of traffic coming in because of the situation with snowbirds coming back," Canton said. Some may be exchanging old analog boxes for new digital equipment following last year's switch in format. "We're bringing more people online in most of our services centers, especially the ones that have a lot of seasonal customers." The company is actively looking for new space in Plantation. Canton said they didn't renew their previous lease because of problems with the air conditioning.

And as for the restrooms "These are payment centers. People are transfering money there," Canton said. "What we usually do is have the security guard, when he's available, escort people to where there's a [company] restroom." AVOIDING LONG LINES Many Comcast subscribers could avoid visiting a service center altogether, said company spokesman Spero Canton.

"Over half the people who visit these service payment centers are there to pay a bill. That's something that could very easily taken care of on the phone or on the Internet," he said.

To get the word out, the cable provider is in the process of launching a campaign to let customers know they have five options for contacting Comcast: 1.Comcast bills can be paid at any Western Union location. "Most Publix [supermarkets] have that at their service desks," Canton said.

2.Bills can be paid over the phone or on the Internet 3.Customers can arrange equipment deliveries and returns by calling toll-free 800-COMCAST or in Broward 954-COMCAST and 561-COMCAST in Palm Beach County. "They can call that [number], and [equipment] can be shipped to them. And also they can return the equipment the same way," Canton said.

4.All service issues can be resolved on the phones or on the Internet 5.Customers can return equipment in the drop box located outside service center locations. "All equipment is assigned to the customer account by serial number," Canton said.

OTHER LOCATIONS Within a few miles of the closed Plantation office, other Comcast customer service centers can be found at 6565 Nova Dr and 1139 N. Federal Hwy. in Fort Lauderdale, 4571 Sheridan St. and 9950 NW 6th Court in Hollywood and 141 NW 16th St in Pompano Beach.

___ (c)2013 the Sun Sentinel (Fort Lauderdale, Fla.) Visit the Sun Sentinel (Fort Lauderdale, Fla.) at www.sun-sentinel.com Distributed by MCT Information Services

[ Back To Mobile Security Homepage's Homepage ]

Request a Demo

Weekly Demonstration: SAP Mobile Secure
Solution including SAP Afaria Cloud

Free 30-day Trial

Best MDM in the cloud. Best MDM
Analytics. Best MDM price.

Featured Whitepapers

What Is Your Mobile Content Policy? A Checklist for Content Risk Mitigation
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape drive a need for technology solutions to emerge.

View All

Featured Datasheets

Securing Enterprise Mobility for Greater Competitive Advantage
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

Secure Mobile Content Management for the Enterprise
Every day employees move business files onto their mobile devices so they can work at home, on the road, or at client sites. The mobile workforce is a reality, as 80% of employees say they need to access work documents from outside the office.1 Instead of insecure, consumer-based tools, enterprises need a safe, reliable platform for managing content on mobile devices.

View All

Featured Webinar

Mobile Drives Field Service Productivity at Satellites Unlimited
Field service has never been more competitive or faster changing than it is today. Going mobile is a must to stay ahead of the competition, provide improved services, and keep up with ever-increasing customer expectations.

View All

Featured Webcast

End to End Mobility Requirements: IDC and SAP explore the 3rd Platform
A new IDC study states that we're in the midst of a shift that takes place once every 20 - 25 years - introducing a new technology platform that will inspire growth and innovation for enterprises of all sizes. IDC calls it the 3rd Platform - built on mobile devices and apps, cloud services, mobile broadband networks, "Big Data", analytics, and social technologies.

View All

Featured On-Demand Webinar

Analyst Webcast: Secure Content Management in a Mobile Age
Securing and managing content is taking on new importance as organizations try to cope with the explosion of business-oriented file sharing services while at the same time taking advantage of the proliferation of "smart" mobile devices.

View All