Quick Links

Mobile Security Industry News

[December 11, 2012]

Digital DataVoice | DDV Has Become the First Partner Enabled to Deliver the Avaya Customer Connections Mobile Solution

MINNEAPOLIS, MN, Dec 11, 2012 (MARKETWIRE via COMTEX) -- DDV has recently become the first partner enabled to deliver Avaya Customer Connections Mobile Solution by Brian Hillis, Avaya Managing Principal of Emerging Products. As a result, DDV presented the new mobile solution at the Avaya Customer Experience Summit in Denver, Colorado on December 5, 2012. The Summit brought together 400-500 Avaya sales associates, Avaya business partners, and Avaya DevConnect sponsors.

Avaya Customer Connections Mobile enables a customer to navigate dynamic smartphone menus which guide them through self-driven inquiries and tasks. If further assistance is needed, the customer can make a request to be connected to an available expert. An estimated wait time is provided if no agent is immediately available; customers can choose to wait, request an immediate return call or schedule one for a more convenient time. All customer information from the start of the activity is carried throughout the entire interaction -- from self service through assisted -- for a seamless service experience that eliminates the need for the customer to repeatedly provide the same information.

Bill Blattman, Director of Business Development, Digital DataVoice, comments, "Avaya Customer Connection Mobile is an innovative solution that provides our customers with a unique ability for smartphones that can increase satisfaction while reducing costs. Most of our customers are seeking ways to increase self-service containment and improve the customer experience. Avaya Customer Connections Mobile will help them meet both of those goals while enabling the customer to connect with a live agent just at the point they need. We're very excited about bringing best-in-class solutions such as this to our enterprise customers." About Digital DataVoice (DDV) Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. DDV's areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text Integration, Mobile Application Development and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, Mobile and Speech platforms, DDV offers a broad range of professional services. With more than 25 years of experience, DDV assists customers looking to optimize these long-term investments through managed service offerings.

For more information, visit ddvc.com or contact Bill Blattman DDV Director of Business Development 651.994.2268 SOURCE: Digital DataVoice (DDV)

[ Back To Mobile Security Homepage's Homepage ]

Request a Demo

Weekly Demonstration: SAP Mobile Secure
Solution including SAP Afaria Cloud

Free 30-day Trial

Best MDM in the cloud. Best MDM
Analytics. Best MDM price.

Featured Whitepapers

What Is Your Mobile Content Policy? A Checklist for Content Risk Mitigation
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape drive a need for technology solutions to emerge.

View All

Featured Datasheets

Securing Enterprise Mobility for Greater Competitive Advantage
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

Secure Mobile Content Management for the Enterprise
Every day employees move business files onto their mobile devices so they can work at home, on the road, or at client sites. The mobile workforce is a reality, as 80% of employees say they need to access work documents from outside the office.1 Instead of insecure, consumer-based tools, enterprises need a safe, reliable platform for managing content on mobile devices.

View All

Featured Webinar

Mobile Drives Field Service Productivity at Satellites Unlimited
Field service has never been more competitive or faster changing than it is today. Going mobile is a must to stay ahead of the competition, provide improved services, and keep up with ever-increasing customer expectations.

View All

Featured Webcast

End to End Mobility Requirements: IDC and SAP explore the 3rd Platform
A new IDC study states that we're in the midst of a shift that takes place once every 20 - 25 years - introducing a new technology platform that will inspire growth and innovation for enterprises of all sizes. IDC calls it the 3rd Platform - built on mobile devices and apps, cloud services, mobile broadband networks, "Big Data", analytics, and social technologies.

View All

Featured On-Demand Webinar

Analyst Webcast: Secure Content Management in a Mobile Age
Securing and managing content is taking on new importance as organizations try to cope with the explosion of business-oriented file sharing services while at the same time taking advantage of the proliferation of "smart" mobile devices.

View All