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[December 04, 2012]

Verint Receives Honors for Technology in Asia Pacific Market

Dec 04, 2012 (Close-Up Media via COMTEX) -- Verint Systems announced that it has received multiple honors for market and technology leadership in the Asia Pacific market.

According to a release, among recent awards are those from analyst firm Frost & Sullivan and the International Customer Management Institute (ICMI). These honors reinforce the ways that Verint's customer-centric workforce optimization and voice of the customer analytics software continues to help organizations enhance customer experiences and heighten loyalty, identify revenue opportunities and competitive advantages, and enhance performance and profitability.

Based on its recent analysis of the Asia Pacific contact center market, Verint said Frost & Sullivan recognized Verint with the 2012 Best Practices Award for "Asia Pacific Market Share Leadership Award" for call monitoring systems. The company also was named the 2012 "Call Monitoring Vendor of the Year" in the firm's latest Australian contact center market report.

Through its awards program, Frost & Sullivan recognizes organizations for demonstrating outstanding achievement and performance in areas such as management, technological solutions, customer service and strategic product development.

"Verint has continued its focus on product innovation and ways to enhance customer value and market expansion," said Krishna Baidya, industry manager, Asia Pacific ICT Practice, Frost and Sullivan. "In 2011, the company added greater analytics and Voice of the customer capabilities to further enhance its flagship Impact 360 Workforce Optimization suite. Leveraging its strong product portfolio that enables enterprises to gain deeper insight into customer interaction across a variety of channels and visibility of enterprise performance, Verint secured its leadership position with key wins across leading verticals in all markets in the region." Baidya added, "Capturing more than 53 percent market share in the Call Monitoring Systems segment in Asia Pacific, Verint maintained its leadership, making it a worthy recipient of this award." "We are honored to receive multiple awards for our solutions," said Ady Meretz, president, Verint Enterprise Intelligence Solutions and Verint Video Intelligence Solutions, Asia Pacific. "Recognition from the industry further reinforces our momentum in the fast growing voice of the customer analytics market, and reinforces our workforce optimization leadership position in Asia Pacific. As ever, we are committed to providing best-in-class solutions and customer care that our customers value in improving their business performance." Adding to Verint's recognition of its voice of the customer analytics solutions, the following awards reinforce the company's technology and customer value: -UBM/ICMI's China 2012 "Best Innovative Technology"Presented with this honor in July 2012, Verint was awarded for technology leadership in the Chinese market. In particular, the company was cited for having the best technology in the area of Voice of the Customer Analytics. The UBM/ICMI is accredited by the Client Contact Center Standard Committee (CCCS) and China IT Promotion Association (CFIP).

-UBM/ICMI's China 2012 "Best Practices Award"This Best Practices Award, also received in July 2012, was presented to both Verint and Zhejiang Mobile, part of China Mobile, in recognition of the customer value achieved in deploying a speech analytics project. This honor highlights Verint's position in the market, its achievements in the telecommunications sector, and the strategic role its technology plays in helping organizations affect service quality, agent performance and customer satisfaction.

-51 Call Center's China "Best Contact Center Application Solution" AwardAdditionally, Verint received the voice of customer analytics category honor from 51 Call Center in September 2012. This award was based on evaluation criteria that spans across process, people, platform and performance. Verint earned this honor based on its contribution of solutions to the contact center industry.

Verint Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels.

Verint is a company focusing on Actionable Intelligence solutions and value-added services.

More information: www.verint.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

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