[April 24, 2012]

RightAnswers Enables Unified Knowledge Initiative at Genpact

RightAnswers (News - Alert), Inc., the recognized world leader in providing knowledge management, self-service, and knowledge base development, announced today that Genpact (News - Alert), a global leader in business process and technology management, has chosen RightAnswers Unified Knowledge Platform as the knowledge management solution to support their clients' outsourced IT infrastructures.

Genpact will be deploying RightAnswers Unified Knowledge Platform to all of their clients using their IT outsourcing services. With the RightAnswers Unified Knowledge Platform, Genpact provides more options to its client base for self resolution and access to helpful information. Genpact can create a broad range of knowledge bases, which customers and call center personnel alike can use to find answers to questions and other information. Content that is authored and maintained in RightAnswers Knowledge Platform can be easily accessed by an array of service and self-help operations. These include the RightAnswers' customized self-service portal, search engines, automated email knowledge response, mobile, and search portlets, which allow the insertion of fully-functional search capabilities within existing Web sites.

"Genpact has been using the RightAnswers KnowledgePaks® in our knowledge management system since 2004. This solution has dramatically increased our client self-service capabilities, enabling us to focus on their more complex needs. We're very happy to take this relationship to next level by moving completely onto the RightAnswers Unified Knowledge Platform, " stated Mr. Roger Wahl, Genpact's Global Business Leader for End User Computing "RightAnswers vast content coverage on variousapplications, along with their innovative and effective means to enable the end-users to access self-service portals, provides us with a complete knowledge management solution. "

Mr. Wahl continues, "We've been passionate about the concept of 'unification' and have implemented various technologies at Genpact in the past including Unified Communications (News - Alert) and Unified Desktop. We are now excited to offer Unified Knowledge to further help our clients."

As a Cloud solution RightAnswers Unified Knowledge Platform will allow Genpact to quickly enable knowledge management and self-service for their clients so they can begin to see the benefits, such as improving the success rates of other business initiatives, like software upgrades, by providing easy access to answers to questions that arise from these changes.

"As the world leader in delivering knowledge management and self-service solutions, we strive each day to find new ways to provide Genpact with leading self-service and knowledge management tools," said Jeff Weinstein, President and CEO of RightAnswers. "Our partnership has enabled Genpact's clients to benefit from RightAnswers' innovative solutions combined with Genpact's world-class IT outsourcing and support services."

About RightAnswers, Inc.

RightAnswers delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company's flagship software - RightAnswers Unified Knowledge Platform - is utilized by hundreds of clients and millions of users across the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit http://www.rightanswers.com, our LinkedIn (News - Alert) page http://www.linkedin.com/company/rightanswers, our blog at http://rightanswers.wordpress.com, our YouTube (News - Alert) channel http://www.youtube.com/user/RightAnswersInc, and follow us at http://www.twitter.com/rightanswers.

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