|[April 16, 2012]
National Government Services Awarded $111 Million Contract for Health IT Application
INDIANAPOLIS --(Business Wire)--
National Government Services, Inc. announced today that it has been
awarded the contract to support the Next Generation Desktop (NGD) for
the Centers for Medicare & Medicaid Services (CMS) for the next five
The contract is valued at over $111 million over five years.
National Government Services has held the contract since the NGD's
The NGD is the desktop application used by all Medicare Contact Center
Customer Service Representatives (CSRs) to answer millions of calls from
Medicare beneficiaries. The application reduces the amount of time
required to help Medicare beneficiaries and improves the CSRs ability to
provide more timely and accurate service for inquiries.
One key function of the application is to allow CSRs to access
information the beneficiary may have previously entered into the
Medicare Website, MyMedicare.gov. For example, if someone had been in
the process of choosing a Medicare Prescription Drug Plan, but needed
assistance, that individual could simply call 1-800-Medicare and the CSR (News - Alert)
would have the information previously entered at their fingertips.
"Data integration is a critical innovation in the health care IT arena,"
Tim Masheck, National Government Services Vice President of Health
Information Technology, explains. "Such tecnology enables those on the
front lines to provide better patient care and a more pleasant
experience overall. National Government Services is proud that we were
called upon yet again to ensure the integrity of this critical
1-800-Medicare received 26 million calls last year with approximately
3,500 CSRs at the call center using the NGD desktop tool to assist
callers with their Medicare inquiries.
"This award is an important signal of CMS's continuing confidence in
National Government Services and a key step in our efforts to further
grow our business," stated National Government Services president Sandra
Miller. "We look forward to helping CMS continue to innovate and provide
better service to all of its 46 million Medicare beneficiaries."
About National Government Services, Inc.
For 46 years, National Government Services has been a trusted partner
and innovative leader in federal health care contracting. Employing more
than 2,000 associates, National Government Services is committed to
providing robust health information technology and administrative
services. As a Medicare contractor for the Centers for Medicare &
Medicaid Services (CMS), National Government Services processed 170
million Medicare claims and administered benefits of $75.6 billion from
the Medicare Trust Fund in 2011. National Government Services is a
subsidiary of WellPoint, a Fortune 50 company, and one of the largest
health benefits companies in the nation. Additional information about
National Government Services is available at www.wellpoint.com/ngs.
WellPoint works to simplify the connection between Health, Care and
Value. We help to improve the health of our members and our communities,
and provide greater value to our customers and shareholders. WellPoint
is one of the nation's largest health benefits companies, with 34
million members in its affiliated health plans, and a total of more than
65 million individuals served through its subsidiaries. Additional
information about WellPoint is available at www.wellpoint.com.
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