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| [April 11, 2012] |
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Rackspace Launches Exchange 2010 Solution to Deliver Advanced Email Functionality and Reliability to Businesses
SAN ANTONIO --(Business Wire)--
Rackspace® Hosting
(NYSE: RAX), the service leader in cloud computing, today announced the
launch of its Exchange 2010 Service Pack 2 Enterprise solution, the
latest version of its hosted email service for Exchange customers.
Rackspace (News - Alert), a premier hosting provider and trusted partner to nearly 3
million email customers, developed its Hosted Exchange service to
deliver a robust, reliable email solution with increased mobile
functionality. Rackspace's new Hosted Exchange service is backed by
Fanatical Support® to help ensure a fast and seamless customer
experience.
With email becoming increasingly difficult to manage
due to storage capacity growth, compliance requirements and general
maintenance, companies are outsourcing their email services to third
party providers at a growing rate. As companies look for trusted email
providers to manage this mission critical function, Rackspace's Hosted
Exchange service addresses this need through its Fanatical Support®
and the team of specialists committed to providing an optimal customer
experience. By having the confidence in knowing that a support team is
available to address their needs 24x7x365, Rackspace Exchange customers
can spend less time dealing with email issues and more time focusing on
their core business.
"Having a dependable email solution that allows employees at every level
within the organization to stay connected and productive whether they're
in the office or on the road is essential," said Kirk Averett, director
of product management for Rackspace
Email & Apps. "With Exchange 2010, we took time to create a
feature rich solution that adheres to Microsoft's standards, and added a
layer of Fanatical Support® to deliver a superior email product to our
customers."
Rackspace offers a unique hosted exchange formula that combines the
latest version of Microsoft's Exchange Server 2010 Service Pack 2 and a
broad feature set with the high level of service and reliability that
Rackspace is known for.
Rackspace's Hosted Exchange Service:
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Based on the Service Pack 2, Enterprise mode
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Deployed using Microsoft best practices and recommended architecture
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Reliability - Rackspace provides a 100 percent uptime SLA and conducts
email back-ups several tims a day
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Trust - Rackspace delivers 24x7x365 Fanatical Support® for all of its
customers' email needs
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Enhanced Security - provides SSL encryption, while every email goes
through three separate spam and antivirus filters
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Archiving - Rackspace has made archiving simple to help customers
achieve regulatory compliance
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Mobile Synchronization - free ActiveSync solution gives customers the
ability to integrate calendars, contacts and tasks with their mobile
device
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Increased Capacity - offers 25GB of storage and a maximum mailbox size
of 50GB
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Collaboration - provides 1GB of public folder storage and SharePoint
with 250MB free storage included
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Access anywhere - allows customers to access email via Web Access and
Outlook on Mac and PCs, as well as most smart phones
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Choice - customers can mix Microsoft Exchange hosting and Rackspace®
Email on the same domain for a cost effective solution
The customer experience begins with an on-boarding approach designed to
simplify the process of moving email from an existing system to the
cloud. Rackspace offers a migration service at no cost for the first 250
mailboxes, which is managed by a team of skilled professionals with
extensive migration experience.
"This was one of the easiest migrations I have ever done, from the ease
of setting up the users to migrating 70GB of user data to the new email
profiles. Rackspace's Outlook profile set up is the greatest tool I have
seen," said John Mobley, CIO of South River Restoration. "Additionally,
Rackspace's support team not only always answers the phone and responds
with good information, but they proactively contacted me to make sure
the migration was going according to plan. I don't think I have ever
received a call from any other hosting company to check on how things
were going with the migration. The level of support Rackspace provides
has been pretty amazing."
For more information on Rackspace's hosted exchange solutions, please
visit http://www.rackspace.com/apps/email_hosting/exchange_hosting/.
About Rackspace Hosting (News - Alert)
Rackspace® Hosting is the service leader
in cloud computing and founder of OpenStack®,
an open source cloud platform. The San Antonio-based company provides Fanatical
Support® to its customers, across a portfolio of IT services,
including Managed Hosting and Cloud Computing. Rackspace has been
recognized by Bloomberg (News - Alert) BusinessWeek as a Top 100 Performing Technology
Company and was featured on Fortune's list of 100 Best Companies to Work
For. The company was also positioned in the Leaders Quadrant by
Gartner (News - Alert) Inc. in the "2010 Magic Quadrant for Cloud Infrastructure as
a Service and Web Hosting." For more information, visit www.rackspace.com.
Forward Looking Statements
This press release contains forward-looking statements that involve
risks, uncertainties and assumptions. If such risks or uncertainties
materialize or such assumptions prove incorrect, the results of
Rackspace Hosting could differ materially from those expressed or
implied by such forward-looking statements and assumptions. All
statements other than statements of historical fact are statements that
could be deemed forward-looking statements, including any statements
concerning expected development, performance or market acceptance
associated with the acquired products and services of SharePoint911;
anticipated operational and financial benefits from the acquired
products and services of SharePoint911, including the implementation and
use of such products or services into Rackspace product and service
offerings; any statements of expectation or belief; and any statements
of assumptions underlying any of the foregoing. Risks, uncertainties and
assumptions include the possibility that expected benefits from the
acquisition of SharePoint911 may not materialize, which could occur due
to certain factors including (i) a failure to market the acquired
products and services cost effectively, differentiate the products and
services from competitive products and services or communicate the
differentiations effectively, (ii) the reliability, quality or
compatibility associated with the acquired products and services, (iii)
changes in technology which adversely affect the product's benefit, (iv)
internal strategy decisions that impact the acquired services and
product, and (v) other risks that are described in Rackspace Hosting's
Form 10-Q for the quarter ended September 30, 2011, filed with the SEC (News - Alert)
on November 8, 2011. Except as required by law, Rackspace Hosting
assumes no obligation to update these forward-looking statements
publicly, or to update the reasons actual results could differ
materially from those anticipated in these forward-looking statements,
even if new information becomes available in the future.
The names of actual companies and products mentioned herein may be the
trademarks of their respective owners.
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