|[April 10, 2012]
Customer Experience Professionals Association (CXPA) Launches CX Innovation Awards
WAKEFIELD, Mass. --(Business Wire)--
The Customer Experience Professionals Association (CXPA),
an international non-profit organization created to guide and enhance
the growing field of customer experience management, today announced the
Innovation Awards, a new program that will recognize successful and
innovative work in the customer experience space.
The CXPA encourages all customer experience practitioners to submit a
nomination describing an actual initiative in any of four categories:
1) Voice of the Customer: Generating and acting upon customer
2) Employee Engagement: Embedding a customer experience mindset
throughout an organization
3) Business Case/ROI: Developing a compelling connection between
CX and business results
4) Wild Card: Customer experience work not included in other
The CXPA is accepting nominations through May 11, 2012. A panel of
expert judges will review and evaluate submissions based on their degree
of innovation, strength of the business or organizational results, and
the potential for the innovation to be more widely adopted. Both members
of the CXPA and non-members may submit entries. Finalists will be
recognized and winners will be announced on June 19, during the CXPA's
second annual members' meeting, Memers Insight Exchange.
"The objective of the Awards is to reward and inspire customer
experience excellence, and we look forward to celebrating truly exciting
innovations," said Yvonne Nomizu, leader of the CX Innovations Awards
Sub-Committee. "We expect to receive a variety of CX Innovation Awards
submissions -- from all sectors of business, large and small."
Members Insight Exchange
The CXPA's second Members
Insight Exchange event will take place at the Hotel del Coronado in
San Diego, California, June 19-20. Highlights of the conference agenda
include a keynote address from Umpqua Bank CEO Ray Davis and members'
case studies, as well as the CX Innovation Awards winners. Non-members
are also welcome to attend; early-bird registration
discounts expire after April 30.
Along with compelling educational sessions, attendees will enjoy many
opportunities for networking with peers and industry leaders in the
customer experience field, and a vendor showcase is part of the event.
Member attendees will also have the opportunity to help define future
CXPA initiatives and priorities in hands-on working meetings.
About the CXPA
The Customer Experience Professionals Association is a global,
non-profit organization dedicated to the advancement of customer
experience management best practices. It provides customer experience
management professionals with educational and networking opportunities
to help them succeed, and facilitates the industry-wide advancement of
the discipline of customer experience management. The CXPA's members
include individuals who develop, manage, optimize, and envision how
organizations interact with their customers. This community includes
customer experience practitioners within companies, vendors who support
customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 70 Corporate
Members and more than 1,300 customer experience professionals in its
community. CXPA Gold Sponsors include Adobe, Confirmit, Medallia,
RightNow Technologies (News - Alert), SapientNitro, SAS, Tealeaf Technology, Vivisimo,
and Vovici, a Verint Systems Company. Clarabridge, Inc., Corsential,
Mattersight Corporation, and ResponseTek (News - Alert) are CXPA Silver Sponsors. For
more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo
are trademarks of the Customer Experience Professionals Association.
All other company names mentioned may be trademarks or registered
trademarks of their respective holders.
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