[April 04, 2012]

Biscom Sets the Standard in Secure Document Delivery for Healthcare Clients; Experiences Rapid Growth by Delivering Benchmark Innovation and Customer Support

Biscom, Inc., the leading provider of enterprise fax servers, hosted cloud fax services, and secure file transfer solutions, today shared information about the company's growth over the past year. Biscom experienced an 80 percent growth in cloud-based fax services and a 66 percent increase in Fax over IP (FoIP) and server virtualizations year-over-year. Healthcare represents more than one-third of Biscom's business and two-thirds of Biscom's top hosted cloud service clients, many of which have adopted web services for real time secure communications to their customers. One such example is with an electronic medical records (EMR) firm for urologists that is using Biscom's hosted cloud offering to fax ePrescriptions, referral letters, and documentation directly from their application.

Today, Biscom supports more than 3,500 healthcare client organizations, including Dana-Farber Cancer Institute, Acclaris, Partners Healthcare, Massachusetts General Hospital, Erickson Retirement Communities, Glidewell Laboratories, Shields Healthcare, ZOLL Medical, Children's Hospital Boston, Mercy Health Systems, North Shore Medical Center, Indiana Hospital Association, St. Anthony's Medical Center, AlternaCare Home Health Services, and Benefit Plans, Inc. The company added many new healthcare clients in the past year, including some of the largest health plans and integrated delivery provider networks. Biscom is helping these clients achieve compliance with HIPAA, HITECH, and meaningful use guidelines, and realize significant cost savings by eliminating paper and unsecure systems while driving green and workflow efficiency initiatives.

A robust and intuitive API toolset facilitates health IT vendor integration with Biscom to efficiently and securely route prescriptions, medical records, lab results, clinical trial research, claims, prior authorizations, and medical images. Some of the top performing and most innovative providers and payers use Biscom through tight integrations with the largest health IT systems, including GE Centricity, McKesson, Siemens (News - Alert), Meditech, Epic, and others to fax-enable their EMR, ePrescription, radiology, laboratory, urology, and other applications.

Biscom's Advanced Fax Routing, Workflow, and DocFlow products have enabled multiple hospitals and IDNs to eliminate paper and inefficient manual processes for scheduling procedures and specialist appointments.

"Today's healthcare providers and payers are challenged to reduce costs, create efficiencies, reduce medical errors, secure PHI communications, and increase quality of patient care. These organizations need technology that enables easy, secure, and efficient communications. That's where Biscom can really help," said Don Dunning, CEO of Biscom. "Biscom products are helpig healthcare organizations save significant time and costs, easily secure PHI information, and enhance patient safety."

Innovations Continue with Digital HD-IP Fax, and Biscom Delivery Server 4.2

Biscom is the innovation and customer service leader with mission-critical, enterprise fax servers, hosted cloud fax, and secure file transfer solutions. The firm serves healthcare, financial services, government, legal, and education markets, with some clients processing more than 39 million faxes per month. The company's products enable healthcare firms to securely collaborate and exchange mission-critical information with key stakeholders and partners. Biscom solutions are easy to use and seamlessly interface with diverse email, ERP, VoIP, multi-function products, and health IT systems. The company recently completed its SSAE 16 Type II audit, (formerly SAS (News - Alert) 70), the compliance audit for firms abiding by privacy, security, and process regulations.

The new faxing-Faxing in healthcare is ubiquitous, and requirements are evolving rapidly. Many organizations are looking to replace on-premise hardware with hosted cloud services, FoIP, virtualized servers, secure mobile applications, and cost-effective solutions offering workflow integration, security, and reliability. Biscom's fax server and hosted fax cloud service have identical user and administrative interfaces, simplifying the customer experience, and reducing costs and setup time. Biscom's hybrid fax network offers customers automatic business continuity, disaster recovery, and peak workflow handling.

In 2011, Biscom unveiled full color Digital HD-IP fax to communicate medical images or lab reports with higher-resolution, faster speeds, and encryption not previously possible with standard fax protocols. The solution completely bypasses telephone lines and is implemented entirely in software-no fax machines are involved. For PLUS Diagnostics, a national anatomic pathology laboratory, full color, high resolution lab test results are delivered to the ordering physicians' color printers as soon as the lab work is completed, enabling faster patient diagnosis and treatment. Their application is privately labeled as PLUS DX Remote.

Securing healthcare's most sensitive data-Data breaches are on the rise, exposing organizations to financial penalties, legal liabilities, and negative press. Healthcare is among the most vulnerable industries, since it deals with highly sensitive, protected health information (PHI) protected by HIPAA, and state regulations. Despite new laws in place, most data breaches are caused unintentionally, by employees who transfer sensitive data-such as patient records-through unsecure, unencrypted methods including FTP, email attachments, file sharing websites, physical media, or courier services. Biscom Delivery Server (BDS), a secure file transfer solution, is as easy to use as email, but far more secure and auditable.

BDS enables employees to easily and securely send, receive, and track confidential files and messages. It provides the foundation for leading healthcare organizations to prevent data breaches, help meet regulatory HIPAA, HITECH, and meaningful use compliance, and drive fast end-user adoption and productivity. It's simple to use, employs rock-solid security measures such as Secure Socket Layer (SSL) for data in transit and AES 256-bit encryption for data at rest, and enables IT administrators to view reports on user transactions, file transfers, and system activity. Indiana Hospital Association, for example, implemented BDS to replace CD-ROM media to communicate PHI with their 172 member hospitals, achieving HIPAA compliance and taking the process from a week to same day turnaround.

Biscom recently launched BDS 4.2, offering healthcare organizations a new secure, collaborative workspace where users can share files, start discussions, and receive notifications whenever there is new activity. Everything is tracked and auditable, assisting efforts towards HIPAA compliance. BDS 4.2 now includes an iPad app, providing instant online and offline access to files, even when computer access is limited.

About Biscom

Founded in 1986, Biscom, headquartered in Chelmsford, Massachusetts, pioneered the fax server and hosted on-demand cloud fax marketplaces. Biscom, the industry's recognized innovation and customer service leader, has provided many of the world's largest companies with secure communications solutions, most notably its award-winning enterprise FAXCOM® Server and FAXCOM® Anywhere hosted cloud enterprise fax solutions, and Biscom Delivery Server secure file transfer products.

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