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TMCNet:  Motorola Korea Introduces Smart Customer Service

[March 19, 2012]

Motorola Korea Introduces Smart Customer Service

Mar 19, 2012 (M2 PRESSWIRE via COMTEX) -- Motorola Korea, Inc. today announced new, smart online customer support services to give users of Motorola mobile devices a more convenient and faster way of getting support. With these brand-new customer service options, there is less need to go out of your way to visit service centres and a convenient alternative to calling. You can simply chat online or download an application to your smartphone to receive technical support on eligible devices.


Remote technical support for your Motorola smartphone is available by downloading the new LogMeIn 'Rescue + Mobile for Motorola' app from Google's Android Market and entering a 6-digit PIN code provided by your customer service consultant to authorize access to your phone. Rescue + Mobile for Motorola will be available from today for Motorola RAZR and future mobile devices from Motorola Korea.

Online chat support has been operating from February on the official Motorola website ( www.motorola.com/consumers ). Under the 'Get Help' menu item click on the 'Online Chat' option to start a one-on-one live chat with a customer service consultant. The online chat service is available from Monday to Friday, 09:00AM to 06:00PM, KST.

"These smart services will help us provide even better and more personal support to our customers in Korea," said Chul-Jong Jung, president of Motorola Korea. "We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that." About Motorola Mobility Motorola Mobility, Inc. (NYSE:MMI), fuses innovative technology with human insights to create experiences that simplify, connect and enrich people's lives. Our portfolio includes converged mobile devices such as smartphones and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices. For more information, visit motorola.com/mobility .

Motorola Korea Inc. is a subsidiary of Motorola Mobility, Inc.

Media Contacts: Sung Yeon Lim +82 2 2018 4159 +82 10 8234 9451 S.Y.Lim@motorola.com Motorola Korea, Inc.

Eileen Cho +82 2 2016 7217 +82 10 6852 2975 eileen.cho@fleishman.co.kr Fleishman-Hillard Korea, Inc.

MOTOROLA and the stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. Android and Android Market are trademarks of Google, Inc. LogMeIn and LogMeIn Rescue + Mobile are trademarks of LogMeIn, Inc. All other product or service names are the property of their respective owners. (C) 2012 Motorola Mobility, Inc. All rights reserved.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

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