Quick Links

Mobile Security Industry News

[March 07, 2012]

Voxeo Helps Fight Financial Data Fraud by Extending Highest Level of Protection to Customer Self-Service Applications Hosted in Its Multiple Worldwide Data Centers

ORLANDO, FL, Mar 07, 2012 (MARKETWIRE via COMTEX) -- Voxeo, the leading provider of Unlocked Communications, announced today that it is extending its fight against financial data fraud by bringing Level 1 PCI-compliance capabilities to multiple data centers in the United States and Europe for hosted IVR applications built on its award-winning Prophecy and VoiceObjects On-Demand platforms.

Merchants, banks and callers using automated self-service phone systems to give sensitive credit card and financial information over the Voxeo platform can rest assured their data is fully protected to the highest standards of compliance to the Payment Card Industry Data Security Standard (PCI-DSS). PCI Level 1 compliance assures Voxeo's network architecture, security policies and development procedures are independently audited by an outside firm and found to meet or exceed their standards. The PCI-DSS Level 1 certification is the highest certification a merchant or service provider can achieve.

The average organizational cost of a data breach increased to $7.2 million and cost companies an average of $214 per compromised record in 2010, according to a report by Symantec Corp and the Ponemon Institute. And there are no signs of that risk abating. When brand reputation damage costs are also factored into the equation, it becomes critical that Voxeo's clients have the ability to build and deploy IVR solutions that minimize the risks associated with payment data compromises.

"Voxeo is committed to delivering the absolute best customer experience in the communications industry, and this Level 1 PCI-compliance just takes that one step further," said Ryan Campbell, chief information officer at Voxeo. "When our clients build applications that collect sensitive financial information, their customers can trust that information is protected. Our PCI-compliance is an ongoing process. As financial data fraud becomes increasingly sophisticated every year, it's more difficult and more important for each provider to stay ahead of those threats. By coupling PCI compliance with our best-in-class communications platform, Voxeo is a valued partner in providing an unparalleled competitive edge." Voxeo established its first PCI-compliant platform in early-2008 and first audited Level 1 compliance in 2011, providing European clients with a secure cloud environment suitable for deploying applications that handle cardholder information. Customer demand led Voxeo to fast-track a PCI-compliant solution for deploying communication applications in a secure cloud environment in the United States.

"When working with companies that are implementing new PCI initiatives, we generally find a wide variety of preliminary gaps in meeting the PCI DSS standards," said Andrew Cannata, managing director of Sunera's Information Security Practice, the independent PCI-compliance auditor for Voxeo. "This is especially the case where entire physical and logical environments are in scope. Based on business requirements and constraints, as well as the overall size of the remediation projects, companies typically take at least 6-12 months to complete remediation efforts. Due to the innovative, customer-driven, and highly-skilled team that Voxeo employs, they were able to establish a PCI-compliant environment in just over three months. This speaks to the technical expertise and dedication to a secure, PCI compliant, environment." About Voxeo Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.

Contact Information: Bridgette King Get The Scoop Communications 954.937.9616 Email Contact SOURCE: Voxeo http://www2.marketwire.com/mw/emailprcntct?id=7FD9621E9A11E471

[ Back To Mobile Security Homepage's Homepage ]

Request a Demo

Weekly Demonstration: SAP Mobile Secure
Solution including SAP Afaria Cloud

Free 30-day Trial

Best MDM in the cloud. Best MDM
Analytics. Best MDM price.

Featured Whitepapers

What Is Your Mobile Content Policy? A Checklist for Content Risk Mitigation
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape drive a need for technology solutions to emerge.

View All

Featured Datasheets

Securing Enterprise Mobility for Greater Competitive Advantage
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities.

Secure Mobile Content Management for the Enterprise
Every day employees move business files onto their mobile devices so they can work at home, on the road, or at client sites. The mobile workforce is a reality, as 80% of employees say they need to access work documents from outside the office.1 Instead of insecure, consumer-based tools, enterprises need a safe, reliable platform for managing content on mobile devices.

View All

Featured Webinar

Mobile Drives Field Service Productivity at Satellites Unlimited
Field service has never been more competitive or faster changing than it is today. Going mobile is a must to stay ahead of the competition, provide improved services, and keep up with ever-increasing customer expectations.

View All

Featured Webcast

End to End Mobility Requirements: IDC and SAP explore the 3rd Platform
A new IDC study states that we're in the midst of a shift that takes place once every 20 - 25 years - introducing a new technology platform that will inspire growth and innovation for enterprises of all sizes. IDC calls it the 3rd Platform - built on mobile devices and apps, cloud services, mobile broadband networks, "Big Data", analytics, and social technologies.

View All

Featured On-Demand Webinar

Analyst Webcast: Secure Content Management in a Mobile Age
Securing and managing content is taking on new importance as organizations try to cope with the explosion of business-oriented file sharing services while at the same time taking advantage of the proliferation of "smart" mobile devices.

View All