New Voxeo Connect Program Positions Global Channel Partners to Capitalize on $7.6 Billion Contact Center Technology Market
ORLANDO, FL, Dec 13, 2011 (MARKETWIRE via COMTEX) --
Voxeo, the leading provider of Unlocked Communications, today
announced the launch of Voxeo Connect, a new global channel partner
program that positions resellers and system integrators to capitalize
on companies' increased interest in improving the customer experience
and the market for contact center technologies, which is expected to
eclipse $7.6 billion in 2012. Voxeo Connect includes a newly launched
Partner Portal, Certified Partner Program and resources to provide
partners with additional revenue streams and a significant
competitive edge in the Automated Interactions, Contact Center and
Unified Customer Experience markets.
Voxeo Connect opens the door for partners to take advantage of
opportunities in voice, mobile and social customer interactions.
While traditional Interactive Voice Response (IVR) solutions for
automated phone self-service still are in high demand, consumers are
increasingly turning to text, web chat, mobile web, smartphone apps
and social networks, like Twitter, for information. With Voxeo
Connect, partners have the ability to leverage customer contact
solutions that are ready today to support shifting communication
preferences, thereby quickly tapping into new revenue sources.
Voxeo Connect underlines the company's increased investment in
partner collaboration and success. Partners build upon Voxeo's
market-leading cloud hosting and on-premise private cloud solutions,
offering best-of-breed specialization worldwide. The result is
unmatched breadth and depth of expertise for channel partners looking
to deliver value added solutions that improve the customer
experience, ease adoption of new interaction channels and deliver
quantifiable bottom line savings.
"Voxeo is a very partner-friendly organization that has established
itself as one of the premier providers of multi-channel platforms
supporting self-service and proactive applications in the cloud and
on-premise," said Daniel Hong, Lead Analyst of Customer Interaction
at Ovum. "Companies searching for a partner to help underpin their
solutions in customer experience would be well-served exploring a
relationship with Voxeo."
"Voxeo Connect is about creating mutually beneficial partner
relationships that result in value added solutions for our
customers," said Denny Adams, Director of Channel Sales at Voxeo.
"Voxeo has always been committed to partnerships that result in the
best solutions possible for our customers. Voxeo Connect reflects an
increased commitment of both funding and resources to help our
partners take advantage of new opportunities in the customer
Voxeo Connect advantages include:
Increased Partner Investment. Voxeo is increasing its investment in
business partners who share its passion for solving customer problems
and its commitment to excellence. The Voxeo Connect partner program
includes: Sales opportunities for partners, training benefits and
Marketing Development Funds (MDF) for co-marketing and demand
generation. The large majority of Voxeo's business is driven through
Voxeo Connect Partner Portal. Voxeo's newly launched Partner Portal
provides immediate access to a library of sales and marketing tools,
including collateral, proposal information, demos, webinar archives
Voxeo Connect Certified Partner. This global invitation-only program
consists of solution providers, resellers and systems integrators who
have a deep knowledge of Voxeo solutions and who have undergone a
formal certification process.
Voxeo Customer Obsession Teams. Partners benefit from collaborative
problem solving and free 24x7 expert tech support with a guaranteed
20-minute response time for Certified and Global partners. Obsession
Teams deliver technical support, guidance and best practices, backed
by the experience of working with thousands of companies and
developers to deliver hundreds of thousands of speech IVR, touchtone,
call routing and multi-channel applications.
The Triple Cloud. Never lose a deal on deployment preferences or
global availability again. Voxeo offers a single Triple Cloud
platform that enables partners and customers anywhere in the world to
deploy on-premise solutions in a private cloud, leverage Voxeo's
global cloud hosting, or take advantage of both models in a hybrid
deployment that enables low-cost disaster recovery and overflow
during peak traffic.
Market Leadership. In September 2011, Voxeo received the highest
possible rating, "Strong Positive," in Gartner's 2011 report titled
"MarketScope for IVR Systems and Enterprise Voice Portals." Read a
copy of the report at http://www.voxeo.com/marketscope2011/.
For more information on Voxeo Connect and to explore partnership
opportunities with Voxeo, go to www.voxeo.com/partners
Voxeo unlocks communications. We loathe the locks that
make voice, SMS, instant messaging, Twitter, web chat, and mobile web
unified communication and self-service applications difficult to
create, manage, analyze, optimize and afford. Every day we work to
unlock the neglected value of these communications solutions with
open standards, disruptive innovation and a passion for problem
solving -- fueled by a company-wide obsession with customer success.
We do so for more than 250,000 developers, 45,000 companies and half
of the Fortune 100 from our headquarters in Orlando, Beijing,
Cologne, and London. Visit us or join our conversations on the web at
www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
Office: 407.767.0452 ext. 229
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